Escalation Manager
for GreenData Manager® (GDM)
Project Management and Collaboration Tool
GreenData Manager® Escalation Manager (GDM-EM) streamlines communication between your engineers and GreenSoft engineers to resolve escalated issues on your compliance project.
Streamlined Task Management & Collaboration
Share tasks, assign responsibilities, and resolve project issues efficiently with real-time communication between your team and GreenSoft’s engineers.
Accelerated Issue Resolution
Promote data completeness and speed up escalated issue resolution with workflow-based processing and bulk resolution capabilities.
Centralized and Secure Access
Access and manage escalated issues easily using categorized search criteria, email notifications, and secure multi-user access.
Manage Complex Projects and Collaborate in Real-Time
With Escalation Manager, you can easily prioritize tasks, make assignments, and get real-time updates on your project progress.
GDM-EM compliments Hosted GDM and GDM Browser Edition of GreenSoft’s award-winning GreenData Manager software and GreenSoft’s data collection and validation services.
Escalation Manager Features
- Access for multiple concurrent users with secure login ID and password.
- Email notification when new issues are posted in the Escalation Manager database.
- Workflow-based processing circulated between GreenSoft Technology engineers and your engineers until issues are resolved.
- Quick access to escalated issues based on categories or other criteria such as manufacturer name, part number, etc.
- Ability to assign issues to users and change assignments individually or in bulk.
- Bulk resolution abilities for issues from the same category or the same manufacturer.
- Ability to save reference documents and assign them to escalated issues.
Explore More Add-on Modules for GDM
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Access GreenSoft’s extensive Component Database from anywhere, and search for your parts among millions of up-to-date parts.
Manage your Conflict Minerals data, generate CMRT forms using built-in templates, and generate Smelter Analysis Reports.
Aggregate your EMRT data to see the presence of cobalt, mica, and other minerals in your supply chain, and generate EMRT forms using built-in templates.
SCIP Module allows for complex data processing and article analysis, SCIP dossier generation, and direct submission to the SCIP Database.