Need help responding to an email request for data?
GreenSoft Technology partners with manufacturers around the globe to collect substance and compliance data from supply chains.
If you have any questions or need assistance on how to fulfill the request for data that you received from GreenSoft, please first check our FAQ section below to see if your question has already been answered. If you can't find the information you're looking for, please feel free to contact us using the form below.
Frequently Asked Questions
Who is GreenSoft Technology and why are you contacting me?
GreenSoft Technology is a leading provider of software and services for environmental compliance management. We help our customers comply with environmental regulations such as EU REACH, EU RoHS, Conflict Minerals, California Proposition 65, and other regulations.
One of your customers has contracted GreenSoft Technology to collect and validate data from their supply chain, including your company. We are reaching out to you on behalf of this customer to request substance data and compliance information on the parts that you sell to this customer. The name of this customer should be included in the email that you received from GreenSoft.
What do you need from me?
Please refer to the Excel spreadsheet sent to you from GreenSoft to see the specific information we are requesting.
For requests for EU RoHS, EU REACH, and other regulation data, the Excel spreadsheet will include: (1) a list of parts included in this request, (2) the list of regulatory information being requested, and (3) a "READ ME" tab containing detailed instructions on how to provide this data. Please see the “READ ME” tab in the Excel spreadsheet for further instructions.
For requests for Conflict Minerals data, the Excel spreadsheet will include: (1) a list of parts included in this request, and (2) a list of which forms (CMRT or EMRT) are needed for each part number.
What templates should I use to submit the requested data?
When providing EU RoHS, EU REACH, and other regulation compliance statements, you may use your own template or one of the templates that we have provided you in the initial email from GreenSoft. Please note that valid compliance statements must include your company logo and an authorized signature.
For Conflict Minerals requests, please use the version of the Conflict Minerals Reporting Template (CMRT) or Extended Minerals Reporting Template (EMRT) that was included in the email you received from GreenSoft. CMRT and EMRT forms are updated regularly, and the most recent version number of the form needs to be used. The email you received from GreenSoft will include the most recent version number of the CMRT and/or EMRT form.
I already provided a response, why are you emailing me again?
As part of our data validation process, our team may need to follow up with suppliers like you for additional information, documentation, clarification or corrections to the responses that you previously submitted. Please refer to the follow-up email you received from GreenSoft to see what additional information or clarification is being requested. If you believe the follow-up email was sent in error, please submit your information in the contact form below so that we may review and provide additional assistance.
Can I speak to the individual who sent the request?
Our data collection Project Engineers work in our office in China, but we have additional Support Engineers in the US who can also assist you. If you need additional assistance or want to speak to someone via phone, please submit your information in the contact form below, and one of our US-based Support Engineers will get back to you.
We don’t make this part anymore.
A part may continue to be used in your customers’ products even though it has been discontinued on your end. As such, the product containing the part must still comply with certain regulations, and your customer still needs the requested data in order to prove their product is in compliance with those regulations. For this reason, we ask that you please provide the requested information to the GreenSoft agent that contacted you on behalf of your customer.
The company listed in the email is not our customer.
Some companies may have purchased your parts through a third party or distributor, so you may not recognize the customer name listed in the email as one of your direct customers. However, since the company does use your part(s) in their products, we ask that you please provide the requested information to the GreenSoft agent that contacted you on behalf of that company.
Still need help?
Our customers are committed to maintaining the highest standards of quality and compliance in their supply chains, and they rely on the participation and cooperation of suppliers like you to achieve this goal.
GreenSoft Technology is here to help facilitate this supply chain communication. Please feel free to reach out to us with any additional questions or concerns to you may have.
Together, we can ensure that you are meeting your customers’ regulatory standards and compliance requirements. Thank you for your partnership and commitment to quality.