Escalation Manager
Project Management and Collaboration Tool
Increase productivity and manage tasks with this easy and flexible project management and collaboration tool!
GreenData Manager Escalation Manager (GDM-EM) enables communication between your engineers and GreenSoft Technology engineers to manage escalated issues on your product compliance project.
When you have multiple team members working on your product compliance project, GDM-EM makes it easy to share work, manage tasks, and resolve project issues.
GDM-EM promotes the completeness of data collection and speeds up the time for resolving escalated issues.
Power to Manage Complex Projects and Collaborate in Real-Time
With GDM-EM, managers can easily prioritize tasks, make assignments, and get real-time updates on progress.
Plan, track and collaborate with this cloud-based centralized project management solution.
GDM-EM enables communication between your team and GreenSoft’s team to ensure your product compliance project is completed accurately and timely.
GDM-EM Feature Highlights
GDM-EM compliments Hosted GDM and GDM Browser Edition of GreenSoft’s award-winning GreenData Manager software and GreenSoft’s data collection and validation services.
GDM-EM provides users with:
• Access for multiple concurrent users with secure login ID and password.
• Email notification when new issues are posted in the Escalation Manager database.
• Workflow-based processing circulated between GreenSoft Technology engineers and your engineers until issues are resolved.
• Quick access to escalated issues based on categories or other criteria such as manufacturer name, part number, etc.
• Ability to assign issues to users and change assignments individually or in bulk.
• Bulk resolution abilities for issues from the same category or the same manufacturer.
• Ability to save reference documents and assign them to escalated issues.
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